Refund policy.

Last updated: 8 September 2026

Nivela AutoDimension is sold as a monthly subscription. You can try it before paying, change your mind after paying, and cancel whenever you want. This page covers each of those three cases.

1. Before you pay: the free trial

The subscription starts with a 7-day trial. You install the plugin and use everything, with no feature held back. The first charge only happens when that period ends.

If you cancel during the trial, nothing is charged. There is no refund to ask for, because there was no payment.

Your card is verified when you subscribe, with a zero or nominal authorisation. That is not a charge and it clears on its own within a few days. If your bank alerts you about it during the trial, that is what it is, and there is nothing to refund.

2. After you pay: 7 days to change your mind

You have 7 (seven) calendar days from the first subscription charge to change your mind and get the full amount back. You do not need to give a reason.

This is our commitment, stated here so you know it before you pay rather than after.

One difference from an ordinary cancellation: when the money goes back, access to the plugin ends immediately, not at the end of the month. That is what undoing a purchase means: the money returns to you and the licence returns to us. If what you want is to keep using the time you already paid for, the route is the cancellation described below, not a refund.

3. Cancel any time

You can cancel whenever you want, through the subscription portal in my account. Cancelling stops the next charges, and your access keeps working until the end of the period you already paid for. There is no penalty, no exit fee and no minimum term.

4. Outside the 7-day window

After those 7 days we do not refund part of a month already under way. Cancelling applies to the following cycles.

That does not apply to defects. If the plugin has a problem that prevents you from using it and we cannot fix it within 30 days, you get your money back. Write to us before cancelling: it is almost always faster to solve the problem than to process a refund.

We also refund, with no argument, charges made in error: a duplicate subscription, or a charge that went through after a cancellation requested in time.

5. How to ask

Write to [email protected] from the same address used for the purchase, or telling us which one it was. There is no form to fill in and no reason to explain.

We reply within 2 business days. Once approved, the refund is issued through Stripe to the same payment method used for the purchase. It usually appears within 5 to 10 business days, but the final timing depends on your bank or card issuer, and it may only show up on the following statement.

6. Returns and exchanges

Not applicable. Nivela AutoDimension is software delivered by download: there is no physical product to return and nothing to exchange. What exists is the refund described above and the subscription cancellation.